POLICIES, SAFEGUARDING
AND
TERMS AND CONDITIONS
1
Parental Consent & Safeguarding
- The parents/guardians of under 18s must sign a permission form for their child to attend lessons.
- For safeguarding reasons, at least one responsible adult must be present on the premises during lessons.
- Parents/guardians must inform the tutor of any relevant medical conditions or special needs.
2
Lesson Materials & Intellectual Property
- All lesson content, handouts, worksheets, and resources provided remain the intellectual property of Karoka.
- Clients may use materials for personal study only. Reproduction or redistribution is prohibited without permission.
3
Pricing & Exclusions
- All lesson and consultancy tariffs exclude:
- Travel costs if lessons take place at a venue of your choice
- Registration fees for online certification and access to official portals
- Printing of official course materials beyond what is reasonably used for the initial training created by the tutor
- Prices are subject to change, with written notice 30 days in advance. Changes do not affect lessons already paid for.
4
Payment
- Accepted payment methods:
- Cash
- Mvola (all transaction fees must be included in payment)
- Karoka SARLU / BNI Madagascar (details provided upon contract signing)
- Receipts can be provided
5
Cancellation & Postponement
- The cancellation/postponement policy will be strictly followed without exception.
- No refunds will be given for cancellations made less than 24 hours in advance.
6
Late Arrivals
- Lessons start at the scheduled time. If a student arrives late, the lesson will still end at the original finishing time. Lost time cannot be made up.
7
Behaviour & Respect
- Students are expected to behave respectfully during lessons.
- Repeated disruptive behaviour may lead to lesson suspension or termination without refund.
8
Online Lessons (if applicable)
- Students must have a working device, stable internet, and functional camera/microphone.
- Parents must monitor minors during online lessons.
- Recording lessons by students is not allowed without explicit permission.
9
Confidentiality & Privacy
- Personal information (names, contact details, student work) will be kept strictly confidential.
- Photos, recordings, or student work will not be shared publicly without written consent.
10
Force Majeure
- The tutor is not liable for disruptions caused by unforeseen circumstances (e.g., political unrest, natural disasters, illness/death in the family, internet outages).
- Lessons may be rescheduled in good faith, but no refunds are guaranteed.
11
Termination
- Either party may terminate the agreement with written notice (suggested: 7 days).
- Prepaid packages may be partially refundable at the tutor's discretion, depending on notice given.
12
Acceptance of Terms
- By signing the tutoring contract or attending lessons, the client/parent agrees to all the above terms and conditions.
